Routine customer interactions can be, well, boring. From calling to inquire about a bill, to making an online purchase, or even taking a flight, these everyday routines can be overlooked.
These are great opportunities for companies to make a boring, routine experience memorable. For example, Southwest Flight Attendants are known for making the pre-flight talk fun:
Zappos, who is known for great service with a twist, encourages their employees to have some fun and be themselves. They are also empowered to follow the customer’s lead to make it a great experience, even if it means talking to the customer in the third person:
Just two small examples of how businesses can make the mundane fun, for both customers and employees.
Have you encountered any “fun” customer service experiences? If so, please feel free to share in the comments below!