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Making Customer Service Fun

 

Routine customer interactions can be, well, boring. From calling to inquire about a bill, to making an online purchase, or even taking a flight, these everyday routines can be overlooked.

 
These are great opportunities for companies to make a boring, routine experience memorable. For example, Southwest Flight Attendants are known for making the pre-flight talk fun:

 

 

 

Zappos, who is known for great service with a twist, encourages their employees to have some fun and be themselves. They are also empowered to follow the customer’s lead to make it a great experience, even if it means talking to the customer in the third person:

 

zappos funny

Just two small examples of how businesses can make the mundane fun, for both customers and employees.

 

Have you encountered any “fun” customer service experiences? If so, please feel free to share in the comments below!

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Author: Ann Michaels & Associates

Ann Michaels & Associates has been providing customer experience measurement services since 1998. We provide a full range of services to meet the needs of all industries and company sizes, including mystery shopping, customer and employee feedback services, and social media management.

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