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Who’s On Top With Online Shopping?

 

Last week a report was released by Stella Service – this company evaluates major online retailers and reports on four aspects of the online shopping experience: telephone, email, shipping, and returns.

 

Take a look at the most recent rankings in apparel and accessories:

 

stella

 

stella analysis

 

 

With Black Friday quickly approaching, consumer will be looking at how to spend their money to get the best deals with the simplest, least stressful shopping experience. The results of this study are timely; if you want to see how companies in other categories stacked up, you can review the Stella Service report and use the drop down menu at the top of the page to peruse the different industries evaluated.

 

 

 

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Author: Ann Michaels & Associates

Ann Michaels & Associates has been providing customer experience measurement services since 1998. We provide a full range of services to meet the needs of all industries and company sizes, including mystery shopping, customer and employee feedback services, and social media management.

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